Distance Sales Agreement
You can return it within 15 days starting from delivery date.
How Do I Return?
1.)Go to "My Orders" from the "My Account" section of altuntaskilim.com.tr or click on the "Return Product" link at the bottom of the site.
2.) Fill out the form on the page that opens.
3.) Choose the product to be returned and the reason for the return.
4.) Make a note of the return shipping code that appears on the screen. You can also access your return shipping code from the My Orders page and from the notification message sent to your membership e-mail address.
5.) Put the invoice together with the products to be returned in a single package.
6.) Deliver the package with the return shipping code to the cargo you choose within 7 days. In case you pass 7 days, you need to get the return shipping code again.
The product you will return must be undamaged, unused and not damaged as a result of misuse.
If products reach us used, worn or washed, we may have to send them back to you. In this case, no refund will be made.
You must return the product/products you want to return with all accessories and original box and invoice.
Returns of disposable products and products that deteriorate rapidly or are likely to expire are not accepted.
Cosmetics and personal care products, underwear products, swimwear, bikinis, books, reproducible software and programs, DVD, VCD, CD and cassettes and stationery consumables (toner, cartridge, ribbon, etc.) if they are refundable.
White goods (refrigerator, dishwasher, washing machine, ovens [gas, electric, microwave], stovetops, extractor hoods, irons, fan, heaters, coolers), television, etc. The boxes of the products that require installation should only be opened by authorized service personnel after the product is delivered to you. If you open the box of the product before authorized service personnel, the product may be out of warranty.
If any damage/defect/defect is detected on the product after the product has been opened by authorized service personnel, you must have the authorized service personnel fill out a due diligence report/service form/service report in which the problem is noted in detail. If you want to return the product after receiving this document, you can get the return code on the altuntaskilim.com.tr website and return the product by delivering the product to the cargo officer.
The orders you place on altuntaskilim.com.tr are delivered within 3 to 7 working days, depending on your region.
This subject is related to the sale and delivery of the product or products, the quality and sales prices of which are specified below, which the BUYER has ordered electronically via the +90 532 262 35 61 numbered line belonging to the SELLER or from the www.altuntaskilim.com.tr website. As a matter of fact, it is the determination of the rights and obligations of the parties in accordance with the provisions of the Law on the Protection of Consumers No. 6502.
4. CONTRACTING PRODUCT
In this section, information such as the type, quantity, size, basic features, unit price, sales price and shipping fee of the product or products subject to the contract are explained.
5. PAYMENT METHOD
By organizing campaigns, your bank can apply a higher number of installments than the number of installments you choose, and offer services such as installment delays. Such campaigns are at the discretion of your bank and, if our company is aware of it, information about the campaigns is provided on our pages.
For orders that you will pay by money order, your order that you do not pay within 3 working days will be canceled by the system. In this case, the responsibilities that will arise belong to the customer. After performing the money transfer transaction, send the receipt of the transaction to the e-mail address [email protected] or report it in the "Remittance Notification" section of the member section.
Since the forward sales are made only with credit cards belonging to banks, the BUYER accepts that he will confirm the relevant interest rates and default interest information from the bank separately, and that the obligations regarding interest and default interest will be applied within the scope of the credit card agreement between the Bank and the BUYER, in accordance with the provisions of the current legislation, declares and undertakes.
Shipping and delivery costs belong to the BUYER. It is not included in the price of the product. If the SELLER has declared on the website that the delivery fee of those who shop above the announced amount will be covered by him, the delivery cost belongs to the SELLER. will be delivered to the specified 'Product Delivery Address'.
The delivery of the goods / services is made to the address requested by the BUYER. If the product subject to the contract is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible if the person/organization to be delivered does not accept the delivery. For this reason, all kinds of damages arising from the late delivery of the product by the BUYER and the expenses incurred due to the product waiting in the cargo company and/or the return of the cargo to our Company belong to the BUYER.
For the delivery of the goods/services subject to the order, a signed copy of the distance sales contract must be delivered to the SELLER and the price must be paid in the form of payment preferred by the BUYER. If, for any reason, the goods/services are not paid or canceled in the bank records, the SELLER shall be deemed to have been released from the obligation to deliver the goods/services.
In cases where there is more than one product in the BUYER's order, shipments can be made in parts by the SELLER. During the delivery of the Product by the cargo officer, the BUYER is obliged to check that the number of Products and the number of products specified in the invoice issued by the SELLER are the same. A separate invoice is issued by the SELLER for each partial shipment. If the number and amount of products specified in the invoice are not included in the package or are found to be missing, the BUYER is obliged to request a report from the cargo officer. Otherwise, it will be accepted that the number of Products in the invoice is fully and completely delivered by the SELLER to the BUYER and the Products are fully and completely received by the BUYER.
The consumer should inspect the products before receiving them, and should not receive the defective and damaged goods from the cargo company official. The BUYER accepts that the product received from the cargo is intact and undamaged.
7.1. The BUYER, by calling the number +90539 690 70 79 (the call is charged at the normal tariff) or on the website www.altuntaskilim.com.tr , the basic characteristics of the product subject to the contract, the sales price including all taxes and the method of payment and the delivery and the costs of this will be borne by the BUYER, the time in which the delivery will be made. and the SELLER's full commercial title, full address and contact information, and that he/she has correct and complete information and gives the necessary confirmation in the telephone/internet environment. The preliminary information form on the www.mbmarekti.com website and the invoice for the sale are integral parts of this Agreement.
7.2. These two copies of the contract, which were previously signed by the SELLER, have been signed and accepted by the BUYER on ............ and one copy will be sent to the e-mail address of the buyer.
7.3. All information and promises presented to the BUYER regarding the product or service in this form are valid until the changes and publication of the product information, and after this day, the SELLER is warned that the information and promises given in this form are not adhered to. Hereby, the validity period of the price commitments regarding the goods and services subject to the preliminary information or sales contract is limited to 30 minutes from the moment the order is placed.
7.4. The SELLER is responsible for the delivery of the contracted product intact, complete and in accordance with the qualifications specified in the order.
7.5. If it is understood that the contracted goods or services cannot be supplied for a justifiable reason, the SELLER may supply the BUYER with a different product of equal quality and price, before the contractual performance obligation expires, by informing the BUYER and obtaining approval.
7.6. In the event that the product or service subject to the order becomes impossible to fulfill (not in stock, the product cannot be supplied from the supplier company in any way), the SELLER may cancel the order by notifying the consumer of this situation before the contractual performance obligation expires.
7.7. If the SELLER cannot deliver the product subject to the contract in due time due to force majeure or extraordinary circumstances such as weather conditions preventing transportation, interruption of transportation, the SELLER is obliged to notify the BUYER of the situation. In this case, the BUYER may use one of the rights to cancel the order, replace the product subject to the contract with its precedent, if any, and/or postpone the delivery time until the obstacle is removed. In case the BUYER cancels the order, the amount paid is paid to him in cash and in full within 10 days. In the payments made by the BUYER by credit card, the product amount is returned to the relevant bank within 10 days after the order is canceled by the BUYER. Since the reflection of this amount on the BUYER's accounts after the return to the bank is entirely related to the bank transaction process, the BUYER may not be able to intervene in any way for the SELLER for possible delays and it may take an average of 2 to 3 weeks for the amount returned by the SELLER to the credit card to be reflected by the bank to the BUYER's account. already accepting.
7.8. If the relevant bank or financial institution fails to pay the product price to the SELLER due to the unfair or unlawful use of the BUYER's credit card by unauthorized persons after the delivery of the product, not due to the BUYER's fault, the BUYER to himself or to the institutions or persons that he wishes to be delivered. It is obligatory to send the product to the SELLER within 3 days, provided that it has been delivered. In this case, the shipping costs belong to the BUYER.
7.9. If it is determined that the documents and information given regarding the order are incomplete, fake and / or incorrect, or if there is a suspicion that the order has been made in bad faith or for the purpose of gaining unfair advantage, at any time, on condition that the BUYER informs the order application, the necessary examinations are made. reserves the right to suspend and/or cancel In case of cancellation, the refund process for the payment can be made, provided that the BUYER is notified.
8. DELIVERY TIME OF GOODS/SERVICES
Delivery is made as soon as possible after the stock is available and the cost of the goods is transferred to the SELLER's account. The SELLER delivers the goods/services within 30 (thirty) days from the order and reserves the right to extend an additional 10 (ten) days with written notification within this period. Natural disasters, weather conditions etc. There may be delays due to force majeure.
9. VALIDITY PERIOD
The prices listed and announced on the site are the sales price. Advertised prices and promises are valid until they are updated and changed. Prices announced for a period of time remain valid until the end of the specified period. However, in case of price differences that are incorrectly written and not updated due to the late notification of the supplier, the current price that the SELLER will inform the customer shall be considered valid. In case of error, if more than the cost of goods/services is charged, the difference is refunded. If the actual price of the goods/service is different from the advertised price, the BUYER is notified of the actual price. In line with the customer's request, the sale is made over the real price or the sale is cancelled.
Orders entered with incorrect prices due to human / technical errors will be canceled after the notification.
10. RIGHT OF WITHDRAWAL
The BUYER has the right to withdraw by rejecting the goods within 14 days from the delivery of the product subject to the contract to himself or the person/organization at the address indicated. Within 20 days from the date on which the consumer's notification of withdrawal reaches the SELLER, the SELLER is obliged to take the goods back without any expense to the consumer (see Regulation on Distance Contracts, article 9/2). The shipping cost of the product returned due to the right of withdrawal is covered by the SELLER.
According to the law on consumer protection, “Consumer: means a natural or legal person acting for non-commercial or non-professional purposes”. The right of withdrawal by law is a right granted to the consumer, and individual and corporate companies and legal entities established for commercial or professional purposes will not be able to benefit from this right, since they will not be considered as consumers according to the Law on the Protection of the Consumer.
In these companies, the return of the products is possible only after the SELLER GIVES RETURN APPROVAL, by issuing the return invoice and delivering it.
In cases where the SELLER approves the return, the shipping cost belongs to the BUYER who will make the return.
In order to exercise the right of withdrawal, the SELLER must be notified by fax or e-mail within 7 days and the product must be unused, undamaged and suitable for sale. It is not possible to make a notification of withdrawal by telephone. If this right is exercised;
a) The invoice of the product delivered to the 3rd person or the BUYER (if the invoice of the product to be returned is corporate) must be sent together with the return invoice issued by the institution when returning it. Order returns, invoices of which are issued on behalf of institutions, will not be returned unless a RETURN INVOICE is issued.
b) The products to be returned within 7 days must be delivered complete and undamaged, with the box, packaging, if any, and standard accessories. The product price is returned to the BUYER within 10 days following the receipt of the products to be returned to the SELLER.
When returning the product to the SELLER, the original invoice submitted to the BUYER during the delivery of the product must also be returned (to ensure consistency in our accounting records). will not be carried out, the product will be sent back to the BUYER in the same way, against payment.
For notifications to be made within the framework of the use of the right of withdrawal, an e-mail should be sent to [email protected] / [email protected] You must write your order number in the notification e-mail you have written. Notifications that you do not specify/write the order number will be deemed invalid.
If there is a decrease in the value of the goods due to the BUYER's fault or if the return becomes impossible, the BUYER is obliged to compensate the SELLER for the defect rate. Payments can be made using credit card, EFT or money order.
The SELLER undertakes to take the necessary actions for the use of the right of withdrawal, in case the withdrawal notification is made with the methods determined in this text, which is in the form of preliminary information and contract.
11. GOODS/SERVICES WHERE THE RIGHT OF WITHDRAWAL CANNOT BE USED
Contracts for the delivery of goods prepared in accordance with the wishes of the consumer or expressly his personal needs.
Contracts for goods whose prices are determined on the stock exchange or other organized markets.
The products you choose such as 'Choose the Length', 'Choose your L1 Length', 'Choose the L2 Length' and 'Select the L3 Length' on the www.siteadresi.com website are the products prepared in line with the BUYER's special request and his personal needs, apart from the standard sizes. It is not possible to use the right of withdrawal and return the product.
12. OBJECTION AND JURISDICTION
Consumer; complaints and objections, the BUYER can make all kinds of requests and complaints to the contact addresses of the SELLER specified in the 1st article.
It is obligatory to apply to district consumer arbitration committees in disputes whose value is less than two thousand Turkish Liras, to provincial consumer arbitration committees in disputes below three thousand Turkish liras, and to provincial consumer arbitration committees in disputes between two thousand Turkish liras and three thousand Turkish liras in metropolitan provinces. For disputes above these values, applications are made to consumer courts, not to consumer arbitration committees.
BUYER; 4822 S. K. and 4077 S.K. as amended M. 9/A, f.2 and Mes. Promise. Direction. In accordance with Articles 5 and 6, it accepts, undertakes and declares that it has read the Preliminary Information and given the necessary confirmation in electronic environment.
13. BUYER'S Default
In case the BUYER is in default, the BUYER agrees to pay the SELLER's loss and damage due to the delayed performance of the debt. In cases where the BUYER's default is caused by the SELLER's fault, the BUYER shall not be obliged to meet any claim for loss or damage.
In the event that the order is realized, the BUYER shall be deemed to have accepted all the terms of the text of this contract.
Before signing the cargo report, open the box of your product with the cargo officer and check the correctness of the type, quantity and quantity of the product/products in the invoice, and whether there is any damage or problem in the products. If there is any damage or deficiency for any reason, please return your box to the cargo officer for a record keeping without signing any documents related to the delivery.
Please report this situation in writing to the e-mail address as soon as possible or to our phone number +90 539 690 70 79.