Delivery and Return Information
You can return it within 15 days starting from delivery date.
How Do I Return?
1.)Go to "My Orders" from the "My Account" section of altuntaskilim.com.tr or click on the "Return Product" link at the bottom of the site.
2.) Fill out the form on the page that opens.
3.) Choose the product to be returned and the reason for the return.
4.) Make a note of the return shipping code that appears on the screen. You can also access your return shipping code from the My Orders page and from the notification message sent to your membership e-mail address.
5.) Put the invoice together with the products to be returned in a single package.
6.) Deliver the package with the return shipping code to the cargo you choose within 7 days. In case you pass 7 days, you need to get the return shipping code again.
The product you will return must be undamaged, unused and not damaged as a result of misuse.
If products reach us used, worn or washed, we may have to send them back to you. In this case, no refund will be made.
You must return the product/products you want to return with all accessories and original box and invoice.
Returns of disposable products and products that deteriorate rapidly or are likely to expire are not accepted.
White goods (refrigerator, dishwasher, washing machine, ovens [gas, electric, microwave], stovetops, extractor hoods, irons, fan, heaters, coolers), television, etc. The boxes of the products that require installation should only be opened by authorized service personnel after the product is delivered to you. If you open the box of the product before authorized service personnel, the product may be out of warranty.
If any damage/defect/defect is detected on the product after the product has been opened by authorized service personnel, you must have the authorized service personnel fill out a due diligence report/service form/service report in which the problem is noted in detail. If you want to return the product after receiving this document, you can get the return code on the altuntaskilim.com.tr website and return the product by delivering the product to the cargo officer.
The orders you place on altuntaskilim.com.tr are delivered within 3 to 7 working days, depending on your region.